Workplace Technology Engineer

Role Overview

• Administer, support, and enhance workplace collaboration technologies with a primary focus on Microsoft 365, including Exchange, SharePoint, and Teams.
• Provide engineering and operational support for workplace technologies, ensuring reliability, performance, and a high-quality user experience.
• Troubleshoot and resolve complex technical issues across collaboration platforms, messaging systems, integrations, and end-user technologies.
• Serve as an escalation point for difficult or recurring issues that require deeper technical analysis and cross-functional coordination.
• Design, develop, and maintain PowerShell scripts and automation workflows to streamline administration, reduce manual effort, and improve consistency.
• Leverage automation tools such as Jenkins to support job scheduling, workflow execution, and operational efficiency where appropriate.
• Partner with infrastructure, security, support, and business teams to implement improvements and solve technology challenges.
• Create and maintain technical documentation, standard operating procedures, support articles, and knowledge base content for workplace technologies.
• Establish repeatable processes and operational standards that improve service quality and reduce support friction.
• Mentor and enable support teams by providing technical guidance, troubleshooting frameworks, and documentation to strengthen break/fix support for associates.
• Identify opportunities for platform optimization, service improvements, and automation-driven innovation.
• Participate in testing, change implementation, and rollout planning for new features, updates, and technology solutions.
• Monitor platform health, identify trends, and proactively address risks or recurring issues before they impact users.

Requirements

• Bachelors Degree in Information Technology or equivalent related work experience
• Minimum of 2 years of related work experience
• Experience with operating systems and Microsoft 365 ecosystems
• Specifically Exchange, SharePoint, and Teams
• Proficient with scripted automation in PowerShell
• Strong knowledge of infrastructure technology
• Strong understanding of service operations, incident response, and root cause analysis
• Experience developing scalable support models and improving tiered support effectiveness
• Ability to identify repetitive tasks and convert them into automated solutions
• Knowledge of end-user collaboration tools and technologies that impact workplace productivity
• Strong documentation discipline and commitment to operational excellence
• Customer-focused mindset with a passion for improving the associate technology experience.

Tech Stack

• Jenkins

Benefits

• generous paid time off
• 8% 401(k) match
• matching charitable gift program
• bonus plan based on company performance
• meal stipends
• associate discounts
• volunteer time off