Serve as Customer Assurance Engineer and owning customer cases end-to-end with timely information gathering, communication, prioritization, and escalation aligned to customer and business needs.
Lead customer assurance activities including defect management, root cause analysis, corrective/preventive actions, and warranty credit negotiation and approval.
Partner cross‑functionally with Engineering, Operations & Supply Chain, and business teams to ensure product quality, reliability, and compliance.
Manage quality‑related programs, including schedules, deliverables, risk identification, and mitigation plans.
Conduct quality reviews, acceptance criteria evaluations, and ongoing monitoring to drive reliable and cost‑effective outcomes.
Develop, maintain, and report quality metrics, dashboards, and performance indicators to support data‑driven decision making.
Create and maintain customer‑facing communications and knowledge assets such as product change notices, advisories, and knowledge articles.
Drive continuous improvement through customer feedback loops while providing leadership and mentoring across project teams.

Bachelor's or Master's degree in Mechanical, Electrical or Material Science, Computer Science or equivalent
4-8 years of work experience, preferably in customer assurance, product engineering or QMS
Knowledge and Experience in Falcon (108mm), G5 IPH or Seawolf (FI-1000) and TIJ4, TIJ2.5
Proven ability to manage complex programs and influence cross-functional teams
Excellent analytical, problem-solving, and communication skills
Familiarity with CRM, HP quality systems and tools
Data analysis and visualization skills (Power BI etc.)

Health insurance
Dental insurance
Vision insurance
Long term/short term disability insurance
Employee assistance program
Flexible spending account
Life insurance
Generous time off policies, including; 4-12 weeks fully paid parental leave based on tenure
11 paid holidays
Additional flexible paid vacation and sick leave

Customer Assurance and Quality Engineer

Key skills