Market Intelligence Manager

Role Overview

• Ensure that key performance indicators are aligned with agreed standards, monitoring and reporting results.
• Manage, train and motivate the client service team, ensuring quality standards are met in all interactions and continuously updating best practices and methodologies.
• Develop, implement and monitor customized service plans for each client under your responsibility, aiming for service excellence.
• Build strategic relationships across client areas, including Sales, Marketing, Trade Marketing and Market Intelligence.
• Identify and open new solutions and opportunities within the client base, contributing to business expansion.
• Work with the team to secure contract renewals while driving growth in existing accounts.

Requirements

• Postgraduate degree preferred in related fields.
• Previous experience in Sales or Trade Marketing within mass consumer goods industries (FMCG), with a results orientation.
• Proven ability in data analysis and generation of strategic insights.
• Proficiency with Office365, especially advanced Excel, and familiarity with databases.
• Excellent presentation and communication skills, with the ability to influence stakeholders.
• Innovative mindset and proactivity in creating and sharing best practices.
• Experience with market research company data and/or in the FMCG sector.
• Knowledge of BI tools such as Tableau, Power BI, QlikView, among others, is a plus.

Tech Stack

• Tableau

Benefits

• Medical insurance
• for employee and dependents
• 100% paid by the company.
• Dental insurance
• for employee and dependents
• 100% paid by the company.
• Caju Card flexible benefit, usable as meal or food allowance.
• Transportation voucher.
• Wellhub.
• Maternity/paternity kit for recent parents.
• Coffee machine and snacks in the office.
• Internal training (Scanntech University).
• Strategic communication moments (Town halls and "Coffee with the CEO").
• Partnerships with universities, language schools and SESC.
• Flexible working hours, aligned with your manager.
• Part-of-day off for birthday celebrants.
• Monthly celebrations for birthdays, company anniversaries, promotions, births, marriages and other special occasions.
• No dress code.
• Excellent work environment: 88% satisfaction in the latest Great Place to Work survey.
• Opportunities for professional growth and development.
• Relaxed environment that encourages collegiality, stimulates creativity and boosts morale.
• Programs and initiatives focused on employee well-being.
• Community engagement activities.