Daily contact with clients, participating in team and client meetings alongside the Customer Success Analyst;
Support in updating metrics such as Platform Adoption level, Lifecycle, and Customer Perception;
Support in preparing and presenting weekly and/or monthly reports;
Assist in developing consumption management status reports;
Involvement in special projects assigned by management;
Daily update of the time-tracking report on the intranet;
Opening and closing tickets;
Support for operational teams;
Assist the Customer Success Analyst with daily monitoring of metrics for the clients in their portfolio.

Currently enrolled in a bachelor's degree in Advertising, Marketing, Public Relations, Business Administration, Communications, or related fields;
Availability to intern for at least 1 year;
Interest and affinity with the online market and technology are essential, as well as curiosity to learn new software and methodologies;
We value behavioral skills; flexible, self-driven, dynamic individuals with strong interpersonal skills stand out.

Customer Success Intern

Key skills