Work closely with customers to understand and translate their business and technical requirements into effective ServiceNow solutions.
Configure, develop, and implement platform capabilities while supporting the successful delivery of the solution.
Support functional design workshops and contribute to the creation of design specifications based on out-of-the-box functionality and customer requirements.
Contribute to the technical delivery, including configuration, development, testing, and implementation of ServiceNow solutions.
Collaborate with Pre-Sales and Technical Architecture teams to support client presentations, workshops, and technical discussions.
Hands-on technical implementation using technologies such as HTML, XML, JavaScript/AJAX, and integrations (Web Services, SOAP, Email, MID Server, etc.)

Bachelor’s degree in computer science, Management Information Systems, Engineering or related discipline
Hands-on experience in design, development, and deployment on the ServiceNow platform (approximately 18-36 months), or 3+ years of experience with similar ITSM tools.
Experience in providing creative solutions to business problems and working with IT Service Management (ITIL) processes, metrics, and key performance indicators
Solid understanding and experience in using web technologies such as HTML, CSS, XML, JavaScript/AJAX and developing integrations with the ServiceNow platform using web services, SOAP, email, MID, plugins
Knowledge of technical components such as LDAP, VPN, SSL and other such technologies.
Ability to produce documentation on various levels including technical and customer facing.

Application Developer

Key skills