Key skills
CRM
About this role
Role Overview
- Manage inbound and outbound communications with customers.
- Coordinate closely with internal teams.
- Process customer orders, amendments, and claims.
- Maintain knowledge of shipping regulations and services.
- Proactively identify opportunities to improve customer satisfaction.
Requirements
- Experience in customer service, preferably within shipping, logistics, or freight forwarding sectors.
- Fluency in Japanese and English, both written and spoken.
- Strong problem-solving skills.
- Excellent organisational abilities and attention to detail.
- Proficiency in using IT tools and CRM platforms.
Benefits
- Continuous learning opportunities
- Career advancement opportunities
- Supportive teamwork environment