Business Analyst

Role Overview

• Assess departmental processes and workflows to identify inefficiencies, bottlenecks and opportunities for automation using AI and digital solutions.
• Lead discovery engagements with stakeholders (workshops and 1-2-1 sessions) to understand current-state operations and define future state, AI enabled processes.
• Define project scope, objectives and value cases with a clear focus on automation benefits, ROI and operational impact.
• Document complex business processes (current and future state), including opportunities for AI augmentation or full automation.
• Translate business needs into structured requirements, user stories, process flows, and acceptance criteria, with clear alignment to automation outcomes.
• Evaluate and recommend AI tools, platforms and software solutions suitable for different business functions.
• Build and maintain a prioritised backlog or roadmap of automation and AI opportunities aligned to business value and strategic goals.
• Communicate AI enabled solution designs and transformation opportunities to senior internal and external stakeholders in a clear, accessible way.
• Develop business cases and Statements of Work, incorporating automation strategies, expected efficiencies and implementation approaches.
• Collaborate closely with our development team to ensure solutions are aligned with requirements and maximise automation potential.
• Support implementation, testing (QA/UAT) and adoption of AI driven solutions, ensuring they deliver against expected outcomes.
• Assist with the delivery of training and guidance to business teams to enable adoption of new tools, processes, and AI capabilities.
• Build strong relationships across departments to act as a trusted advisor on process improvement and automation strategy.
• Continuously monitor and evaluate emerging AI technologies to identify new opportunities for the business.

Requirements

• Proven experience as a Business Analyst, with a strong focus on process analysis, optimisation and transformation initiatives.
• Experience working on technology-driven projects, ideally with exposure to automation and data-led solutions.
• Demonstrable experience working closely with AI agents to optimise business processes.
• Strong ability to analyse and map complex business processes and identify improvement opportunities.
• Excellent stakeholder engagement skills, with the ability to influence and challenge across all levels of the organisation.
• Ability to translate complex technical or AI concepts into clear business language.
• Experience defining requirements and producing structured documentation (user stories, process flows, etc.).
• Strong understanding of Agile / Scrum methodologies and working within delivery teams.
• Experience evaluating and onboarding software products or platforms.
• Familiarity with tools such as Azure DevOps, Figma, Monday.com (or similar).
• Demonstrable knowledge of the full project lifecycle, from discovery through to delivery and adoption.
• Experience working with AI, automation, or intelligent workflow tools (e.g., RPA, machine learning, generative AI solutions).
• Proven experience designing and embedding bespoke AI agents within new and existing system.
• Agile Practitioner certification is desired but not required.
• Business Analysis certification is desired but not required.

Tech Stack

• Azure
• RPA