You are the main point of contact for an assigned customer base: building trust, sharing best practices, and documenting interactions.
You assess the effectiveness of the customer journey, help our customers overcome challenges and achieve their goals — and, by agreement, you will be on-site with customers.
You analyze and optimize existing logistics and procurement processes together with the customer using our solution.
You coordinate the interactions of internal teams, external service providers and third-party vendors to ensure project deliverables are delivered on time and with high quality.
You act as the interface between the customer and our development and product teams, provide feedback and help implement changes.

2–4 years of professional experience in customer support, account management, customer success, sales or a similar role — ideally in a B2B environment.
Enjoy being more than just behind a screen: you are willing to visit customers on site occasionally, work with our developers to prepare hardware for deployment and help shape processes.
Excellent communication skills, strong analytical thinking, and an understanding of project and process management.
Independent working style, team spirit, multitasking ability and motivation to further develop your customer service skills.
Experience in B2B mechanical engineering or in a logistics/industrial environment is an advantage but not required.

Flexible working hours and hybrid work (up to two days per week in the office in Bielefeld)
Performance-related bonuses & exciting team events
A mix of office and field work — you’ll have the freedom to make an impact directly at the customer site
A small, dynamic technology company with a clear mission: Lean Procurement Solutions for the industry of tomorrow

Customer Success Manager

Key skills