Associate Solutions Consultant, Eclipse Client Services
Boston, Illinois, United States of America
Full Time
1 week ago
$70,000 - $80,000 USD
No Visa Sponsorship
Key skills
RSaaSProject Management
About this role
Role Overview
- Handle and execute service requests,
- Triage and diagnose incidents,
- Assist with daily operations for the platform
- Own client projects working with hedge fund custodians/administrators,
- Work with R&D on internal projects
- More experienced consultants are expected to train associates, act as an escalation point, and handle more complex or nuanced projects
Requirements
- Bachelor’s Degree
- 1-3 years of recent and relevant work experience with similar functionality (Financial Services, Investment Technology, or Software-as-a-Service (SaaS)) in a technology or client-facing role
- Familiarity in related subject areas such as Finance, Information Systems, Computer Science, Business Administration or similar
- Technology troubleshooting skills and interest in technology and software support
- Ability to learn new processes, products, and support tools quickly
- Understanding of financial markets and related processes
- Experience collaborating with Software Development teams to facilitate Product Supportability, Incident Management, Problem Management, and Request Fulfillment processes
- Experience training employees on a growing team
- Understanding of project management best practices
Benefits
- 401k Matching Program
- Professional Development Reimbursement
- Flexible Personal/Vacation Time Off
- Sick Leave
- Paid Holidays
- Medical, Dental, Vision
- Employee Assistance Program
- Parental Leave
- Discounts on fitness clubs, travel and more!