Senior Director, HR Technology Strategy – Architecture

Role Overview

• Own and evolve the enterprise HR Technology Strategy and multi-year roadmap, ensuring alignment with business priorities and the HR operating model.
• Lead the strategy and roadmap for AI‑enabled HR service delivery, with a clear focus on expanding Tier 0 self‑service capabilities that improve employee experience and reduce cost‑to‑serve.
• Define and govern AI‑driven HR technology capabilities (e.g., virtual agents, intelligent knowledge, automation), ensuring responsible use, data privacy, security, and regulatory compliance.
• Establish the architectural and operating model foundations required to scale AI across HR, including AI‑ready knowledge management, integration standards, and performance measurement.
• Drive measurable business value from AI adoption by increasing case deflection, improving resolution quality and speed, and continuously optimizing digital self‑service through data‑driven insights.
• Serve as a trusted HR Technology business partner by working closely with HRLT, HR functional leaders, HR Technology, and IT to translate business needs into scalable, technology‑enabled solutions.
• Act as the primary liaison between HR and IT, ensuring alignment on strategy, priorities, and roadmaps while advocating for HR requirements.
• Proactively partner with stakeholders to shape system design, process integration, and change adoption, ensuring HR technology solutions enhance operational effectiveness, employee experience, and compliance.
• Establish architectural principles and standards that guide platform optimisation, investment decisions, and system evolution.
• Provide end-to-end accountability for the HR technology landscape (e.g., Workday, ServiceNow), ensuring performance, scalability, security, and compliance.
• Govern demand intake, prioritisation, release management, and change control to ensure disciplined and value-driven delivery.
• Oversee system configuration standards, integration integrity, and data governance controls across the HR ecosystem.
• Act as design authority for new capabilities, enhancements, and platform expansions, ensuring architectural coherence and enterprise alignment.
• Lead vendor and strategic partner governance, ensuring roadmap alignment, performance management, and risk mitigation.
• Partner with HRLT, IT, Finance, Risk, and business leaders to ensure technology decisions support enterprise strategy and regulatory requirements.
• Drive innovation and continuous improvement across HR technology, embedding automation, AI, analytics, and digital experience enhancements.

Requirements

• Degree related education in Human Resources, Information Systems, Business or a related field (Master’s degree or professional HR qualification such as CIPD preferred).
• Minimum 7 years’ experience in a senior IT architecture or HR operational role within a global or matrixed organisation.
• Demonstrated experience leading AI‑enabled digital service or self‑service transformations, preferably within HR, shared services, or complex enterprise environments.
• Proven background in defining and governing AI, automation, or intelligent knowledge solutions, with an understanding of data privacy, security, and compliance considerations.
• Experience designing or enabling Tier 0 self‑service capabilities that drive measurable improvements in employee experience, case deflection, and operational efficiency.
• Strong understanding of HR knowledge management, service delivery models, and digital experience design sufficient to support scalable AI adoption.
• Proven experience HR IT Strategy, Architectural Design and Vendor Relationship Management in a multinational environment, with a strong understanding of HR system compliance, and cultural nuances.
• Demonstrable track record supporting the design and delivery of HR strategies and organisational change programmes.
• Strong ability to govern and lead on future HR IT roadmap initiatives.
• Proficiency with HRIS and Microsoft Office suite.
• Fluency in English; additional languages are advantageous.

Tech Stack

• ServiceNow

Benefits

• Health insurance
• 401(k) matching
• Flexible work hours
• Paid time off
• Professional development opportunities