Collections Specialist – Insurance Billing

Role Overview

• Follow up with insurance companies and adjusters regarding outstanding payments
• Resolve invoice-related inquiries and payment disputes in a professional manner
• Maintain detailed and accurate communication records within CRM systems
• Collaborate with internal departments to ensure invoices are processed correctly
• Handle minor escalations and assist in resolving billing discrepancies
• Manage multiple accounts and follow-up schedules efficiently
• Communicate consistently with clients, carriers, and team members to ensure timely resolution
• Support overall collections performance and operational goals

Requirements

• Previous experience as an insurance adjuster and/or collections professional required
• Strong negotiation and conflict resolution skills
• Highly organized with the ability to manage multiple priorities and follow-ups
• Comfortable making outbound calls and persistently pursuing payment resolution
• Proficiency with CRM software, invoicing systems, and Google Office Suite
• Ability to work independently while collaborating effectively within a remote team environment

Benefits

• Monthly performance bonus program offering an additional $3–$5+ per hour for top performers
• 100% remote opportunity for authorized U.S. workers
• Monday–Friday schedule (8:00 AM – 5:00 PM PST) with flexibility
• Paid benefits and vacation time
• Supportive and collaborative team culture
• Professional development and long-term growth opportunities
• Opportunity to work directly with insurance carriers and industry professionals