Provide timely and effective technical support to end-users across hardware, software, and network issues.
Maintain and improve IT systems to ensure optimal performance and security.
Collaborate with cross-functional teams to support technology initiatives and troubleshoot complex problems.
Respond promptly to IT support requests via phone, email, or ticketing system, ensuring high customer satisfaction.
Diagnose and resolve hardware, software, and network issues for desktop, laptop, and mobile devices.
Install, configure, and upgrade computer systems, software, and peripherals.
Manage user accounts, permissions, and access controls within various platforms.
Monitor system performance and implement preventive measures to reduce downtime.
Document support procedures, troubleshooting steps, and solutions for knowledge sharing.
Assist with IT asset management, including inventory tracking and software licensing compliance.
Collaborate with vendors and external service providers when necessary.
Stay current with emerging technologies and recommend improvements to enhance IT infrastructure.

Associate’s or Bachelor’s degree in Information Technology, Computer Science, or related field preferred.
Proven experience (2+ years) in an IT support or help desk role.
Strong knowledge of Windows and macOS operating systems.
Experience with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN.
Familiarity with common business software such as Microsoft Office 365 and collaboration tools.
Excellent problem-solving skills with a customer-focused mindset.
Effective communication skills, both written and verbal.
Ability to work independently and as part of a team in a fast-paced environment.
Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus.

IT Support Specialist

Key skills