Tier 1 Service Desk Engineer

Role Overview

• Work from Element’s centralized Service Center or remotely to support client environments
• Support desktops, virtual environments, and co-located systems in collaboration with service teams
• Rapidly adapt to new technologies and maintain updated knowledge of computer systems
• Maintain detailed documentation using ITGlue and Connectwise PSA (Connectwise Manage)
• Provide daily customer interaction with a professional and positive attitude
• Attend team meetings and improve technical skills continuously
• Manage ticket resolution, follow-ups, and proactive reviews of client systems

Requirements

• Two-year technical degree and 1-5 years of service center support experience
• Preferred experience with a Managed Service Provider (MSP), but is not required
• Certifications (general and at least one in a specialized area preferred)
• A+ or Network+ preferred
• Experience with Active Directory, Entra ID/Azure AD, IT Glue, Nilear, Connectwise PSA (Connectwise Manage), and N-able/N-central RMM
• Strong organizational, communication, and problem-solving skills
• Professional demeanor and ability to work independently or in a team
• Experience with NetDocuments is a plus

Tech Stack

• Azure

Benefits

• Employee benefits
• Growth and learning initiatives
• Company innovation
• Flexible work arrangements