Monitor and manage the end-to-end sample lifecycle for new oncology providers, ensuring the first few samples move through our system without friction.
Collaborate with Medical Science Liaisons (MSLs), Clinical Trials, and Sales to provide a unified, custom touchpoint for new customers during their transition to Natera.
Identify and resolve potential bottlenecks in the onboarding workflow, acting as the primary advocate for the provider within internal lab and clinical operations.
Leverage Snowflake and Salesforce to monitor incoming samples and communicate with providers
Effectively communicate onboarding wins, risks, and ROI assessments to leadership across the Oncology business unit.

A bachelor's degree required; advanced degree in life sciences or healthcare administration preferred.
3+ years of experience in Customer Success, Clinical Account Management, or a high-touch service role within the genomics or personalized medicine space.
Proficiency in data analysis tools (e.g., Snowflake, PowerBI, Tableau) with the ability to turn raw data into actionable insights.
Strong familiarity with Oncology and Genomics; comfortable discussing clinical workflows and the nuances of liquid biopsy or genetic testing.
Exceptional communication skills with a "bias toward action" and the ability to influence cross-functional teams without direct authority.
Deep customer empathy with a focus on simplifying complex medical-legal and operational requirements for clinicians.
Proven ability to manage multiple high-priority accounts simultaneously in a fast-paced, matrixed environment.

Competitive Benefits
Employee benefits include comprehensive medical, dental, vision, life and disability plans for eligible employees and their dependents.
Free testing in addition to fertility care benefits for Natera employees and immediate families.
Pregnancy and baby bonding leave.
401k benefits.
Commuter benefits.
Generous employee referral program!

Associate Customer Success Manager, Oncology

Key skills