Process Transformation Lead – Automation & AI

Role Overview

• Lead the end-to-end lifecycle of process transformation initiatives across Revenue functions, including discovery, current-state mapping, diagnosis, prioritization, future-state design, implementation, and measurement.
• Maintain the methodology playbook that governs how process improvement work is scoped, designed, executed, and validated across the organization.
• Partner with the AI Tiger Team, Digital team, automation engineering, and analytics teams to embed AI, automation, and predictive capabilities into redesigned workflows where they earn their place.
• Facilitate structured discovery and mapping sessions with cross-functional stakeholders and subject matter experts across the business to surface friction, decision gaps, and improvement opportunities.
• Apply structured prioritization frameworks (Impact × Feasibility × Strategic Fit) to maintain a ranked working backlog of transformation opportunities aligned to Revenue priorities.
• Define and track the three-tier metrics framework: business outcomes, process metrics, and adoption
• for every initiative, ensuring baseline, target, and measured actuals are documented before kickoff.
• Establish feedback mechanisms that capture how launched solutions are performing, across user feedback, system data, business outcomes, and customer signals, and use those insights to inform the next cycle of prioritization decisions.
• Partner with business owners to ensure every initiative has clear outcome accountability outside the transformation team.
• Partner with change management, enablement, and training teams to ensure adoption sustains beyond launch.
• Apply structured decision frameworks to determine the right blend of process redesign, analytics, automation, and AI capabilities for each transformation initiative.

Requirements

• Bachelor's degree or equivalent experience required; degree in business, engineering, operations, or related discipline preferred.
• 5 + years of progressive experience in process improvement, or transformation, with at least 3 years leading cross-functional transformation initiatives.
• Demonstrated facilitation skills, with proven experience leading discovery, mapping, and design sessions across diverse stakeholder groups, including front-line practitioners and senior leaders.
• Proven experience in process improvement and operational design in services or business operations environments, including workflow mapping, friction and waste analysis, root-cause investigation, and the redesign of cross-functional workflows.
• Strong analytical skills, with demonstrated ability to define baselines, design metric frameworks, and translate operational data into business outcomes.
• Conceptual understanding of AI and workflow automation platforms capabilities with the judgment to identify where each can improve a process.
• Some international travel is required.

Benefits

• F5 offers a variety of reasonable accommodations for candidates
• Equal Employment Opportunity