Senior Product Manager, Loyalty & Growth

Role Overview

• Identifies and creates comprehensive plans for product development and deployment, including supporting the creation of sales training programs and marketing materials to educate clients and internal teams on product capabilities
• Oversees a set of products and maintains financials, including managing the investment profile and profit and loss (P&L) activities, such as revenue and profit margins
• Provides information on product trends to sales and marketing teams leveraging knowledge of product functionality, marketplace trends, and the competitive landscape
• Identifies opportunities to streamline or enhance product offerings to fit client's existing and future needs and support continued growth and operational excellence
• Manages risk through implementing and monitoring effective controls in partnership with key support partners
• Partners with internal stakeholders to obtain meaningful insights about markets, clients, and competitors in order to develop products that solve client needs and ensure high adoption rates
• Develops and influences product strategy, driving products to provide comprehensive solutions across the bank
• Drive action planning and remediation activities to support the Sales Practice regulatory remediation
• Coordination across the enterprise to drive assessments, define standards, and execute process changes
• Partner with technology to create systemic solutions including idea assessment, requirements development, design and testing
• Set strategies for, drive prioritization of, and approve customer and employee communications
• Partner with risk, legal and compliance on testing, control development, risk assessments and ownership of mitigation plans
• Implement quality assurance programs to demonstrate sustainment of new processes

Requirements

• 7+ years of relevant experience
• 3+ years’ experience with leading issue remediation and/or projects
• Strong analytical skills with breadth of view
• Negotiation skills
• Business acumen with proven ability to leverage expertise with credibility and impact
• Strong written and oral communication skills, including the ability to influence partners and drive consensus
• Exceptional proficiency with Microsoft PowerPoint, Excel and Office suite
• Strong attention to detail
• Demonstrated ability to be part of a fast moving, execution oriented organization
• Proven experience navigating a complex business environment
• Proven ability to turn complex ideas into well-structured processes
• Ability to develop and maintain strong relationships across the organization
• Strong decision making skills with an assertive and proactive communication style
• Able to aggregate multiple sources of information to communicate quickly, succinctly and effectively.

Benefits

• Access to paid time off
• Affordable, competitive and flexible benefits