Identify transformation opportunities and develop project plans with CoE leadership and Team Managers
Map processes (POD/POA), develop SOPs, and design training programs
Manage end-to-end project implementation, tracking progress and reporting outcomes
Produce dashboards, reports, and communications to keep stakeholders informed
Support continuous improvement initiatives across teams
Ensure alignment with CoE framework and standardized operating processes

3-5 years’ consulting background with business transformation project experience
Proficiency in process mapping (POD/POA), SOP development, and documentation
Strong project planning and implementation management skills
Experience with training program design and change management
Ability to produce dashboards, reports, and stakeholder communications
Analytical mindset with ability to identify improvement opportunities
Project Management certification (PMP, PRINCE2, or equivalent)
Experience in financial services or business travel industry
Familiarity with CoE / GCC operating models
Must be comfortable to work in EMEA Shifts

CoE Business Excellence Manager – Special Projects

Key skills