Lead and support a team responsible for keeping client systems running smoothly.
Manage and investigate support tickets from clients, including errors, configuration requests, and operational issues.
Analyze logs, API behavior, monitoring alerts, and system data to identify the root cause of problems.
Coordinate with stakeholders and cross-functional teams to resolve issues efficiently.
Make or coordinate configuration changes within the system based on client needs.
Use tools like DataDog or similar platforms to monitor system health and performance.
Use API tools such as Postman, Insomnia, or curl to test requests, validate behavior, and troubleshoot issues.

5+ years of experience in technical support, application support, backend engineering, technical operations, or similar roles
Proven experience leading or coordinating engineering, support, or technical operations teams
Strong use of AI tools (e.g., Claude, Gemini CLI)
Experience with scripting for automation, data fetching, or operational tasks
Solid understanding of backend systems, APIs, Postman or Insomnia, integrations, logs, and system behavior.
Excellent English communication skills (C1+)
Strong soft skills, including negotiation, time management, and conflict resolution
Experience with monitoring or observability tools such as DataDog or similar
Python scripting experience.

Senior Technical Support Engineer

Key skills