Post-sales technical support of Arista Datacenter and Campus products and solutions.
Respond to customer product inquiries via telephone or email.
Resolve customer concerns raised during installation, operation, maintenance, product application, or compatibility matters.
Troubleshoot problems with hardware equipment and software applications and recommend corrective action.
Recreate customer network issues in a dedicated lab environment (as needed).
Document customer communication and recurring technical issues to support product quality programs and product development.

Proficiency with TCP/IP and the traditional networking technologies required.
Knowledge of core networking concepts and protocols such as: ARP, BGP, DHCP, Flow Control, ICMP, IGMP, IPv4 & IPv6, LACP, LLDP, OpenFlow, OSPF, PIM, QOS, RIP, Sflow, SNMP, STP
Server virtualization (VMware ESXi, Microsoft Hyper-V, KVM, etc)
Networking troubleshooting tools such as IXIA, tcpdump, and Wireshark.
Programming/scripting proficiency in either C++, Java, Python, Perl, JavaScript, shell.
Linux OS navigation.
Knowledge of Containers (Kubernetes, Docker, etc.) and SDN networking concepts.
Minimum education is a BS in a technical field (CS/Networking majors preferred).
Industry certifications preferred.
Prior customer-facing experience preferred.

TAC Engineer

Key skills