Manage a portfolio of customers within an assigned region.
Engage end users and key stakeholders to ensure our solutions are successfully onboarded and configured for real-world workflows.
Ensure customers realize the full value of Motorola Solutions’ hybrid-cloud portfolio.
Drive high adoption of licensed features, focusing on daily active usage and mission-critical workflows.
Monitor account health via adoption, license activation, utilization, and customer feedback data.
Collaborate closely with Sales, Deployment, Product Activation, and Support to ensure a seamless customer experience from deployment through renewal.

Bachelor’s Degree in Business, Communications, Public Safety, Information Technology, or a related field; or equivalent practical experience.
3–5+ years of professional experience in Customer Success, Account Management, Technical Account Management, Support, or a related customer-facing role.
Familiarity with public safety operations, PSAPs, 9-1-1 call handling, or government technology environments.
Experience driving product adoption, conducting regular customer reviews, and managing a book of business against specific KPIs (e.g., adoption, retention, satisfaction).
Comfort using CRM and BI tools (e.g., Salesforce, Gainsight, Tableau, or similar) to monitor account health, user behavior, and adoption trends.
Strong verbal and written communication skills, with the ability to translate data and product capabilities into clear customer value and recommended next steps.
Ability to proactively identify risks, propose solutions, and drive follow-through with internal teams and customers.

Customer Success Advocate

Key skills