Serve as a primary point of contact for clients and institutional partners utilizing Nasdaq indexes and related products, ensuring their expectations and service benchmarks are consistently met.
Act as a technical liaison between clients and internal teams to analyze, troubleshoot, and resolve production issues in a timely and effective manner.
Partner with clients and partners to define business and system requirements, developing streamlined processes that enhance the overall client experience.
Identify and escalate unresolved support issues, contributing to root-cause analysis and resolution on behalf of the business.
Synthesize and communicate client feedback and requirements to leadership, helping to shape and improve Nasdaq's index product offerings.

Bachelor's degree in Business, Economics, Finance, or a related field, or equivalent practical experience
2+ years of experience in the financial services industry, with exposure to client-facing or support functions
Solid understanding of financial products, indexes, and ETFs
Strong analytical and problem-solving skills with the ability to prioritize effectively in a dynamic environment
Excellent written and verbal communication skills with experience in collaborative, cross-functional settings
Experience in the market data industry with knowledge of equity indices and financial data (preferred)
Proficiency in Microsoft Office (Excel, Word, PowerPoint) and tools such as Salesforce, Jira, SharePoint, or Confluence (preferred)
Prior experience in a dedicated client-facing or relationship management role (preferred)

Senior Index Client Services Analyst

Key skills