Key skills
Communication
About this role
Role Overview
- Provide clinical training to customers on all CareFusion products
- Conduct installation and clinical training at customer sites
- Assist with new product evaluations and trials
- Communicate customer complaints and issues to the appropriate internal department(s)
- Gather data and feedback from end-users regarding product performance and quality issues
- Prepare reports detailing feedback received from customers
- Provide follow up with customers to ensure satisfactory resolution of problems/issues
- Maintain current knowledge of products, features and competitive advantages
Requirements
- Bachelor’s degree preferred or minimum of three years call center experience
- Experience working directly with customers and health care professionals
- Excellent interpersonal skills
- Strong written and verbal communication skills
- Demonstrated computer literacy including Microsoft Office Suite
Benefits
- Health insurance
- 401(k) matching
- Professional development opportunities