Administer and manage Microsoft Entra (Azure AD), including identity governance, access policies, and directory services
Oversee endpoint management activities, ensuring device configuration, compliance, and lifecycle management
Manage Microsoft Defender for threat detection, response, and security monitoring
Configure, maintain, and troubleshoot VPN infrastructure to ensure secure and reliable remote connectivity
Own and maintain system integrations across the IT ecosystem, ensuring operational reliability and uptime
Manage corporate email infrastructure, including provisioning, configuration, and escalation resolution
Administer HubSpot and support CRM-related IT operational activities
Handle and resolve IT support tickets efficiently while maintaining service quality and SLA adherence
Support shipping label systems and related logistics platform integrations
Document operational processes, configurations, and runbooks to support scalability and knowledge management
Identify and mitigate operational risks proactively to strengthen IT resilience and security posture
Collaborate cross-functionally with internal teams and vendors to resolve issues and drive continuous improvement initiatives.

5+ years of experience in IT Operations, IT Systems Administration, or related senior-level roles
Hands-on experience administering Microsoft Entra (Azure AD)
Experience with endpoint management platforms for device configuration, security compliance, and lifecycle management
Strong experience with Microsoft Defender for threat detection, response, and security monitoring
Proven experience configuring, managing, and troubleshooting VPN infrastructure
Solid understanding of system integrations and API-based connectivity across IT ecosystems
Experience managing corporate email infrastructure, including provisioning, configuration, and issue resolution
Familiarity with HubSpot or similar CRM platforms from an IT administration perspective
Proven ability to manage high ticket volumes while maintaining SLA compliance
Strong troubleshooting skills across hardware, software, and network environments
Excellent documentation skills, including runbooks, operational processes, and knowledge management
Strong communication skills with the ability to work autonomously and cross-functionally
B2+ English proficiency for direct collaboration with US-based stakeholders.

IT Engineer – SysAdmin, Security

Key skills