Director, Engagement Services

Role Overview

• develop and implement strategies to enhance customer satisfaction, loyalty, and retention
• collaborate to execute programs that drive business growth and customer advocacy
• lead client teams to deliver large, complex communication projects
• plan the development of effective multi-media communication and change management campaigns
• stay current with communication trends and demonstrate fluency with delivery channels
• consult with select clients at the senior HR level
• create and nurture client relationships and become a trusted partner
• address client needs with creative strategy and technology
• help build cohesive, high-impact teams
• identify and pursue business development opportunities
• create proposals and advance sales initiatives

Requirements

• exceptional verbal and written communication skills
• 10+ years of relevant work experience
• higher level of education in a related discipline
• compelling communication material writing for a variety of audiences
• excellent organizational and project management skills
• impressive internal and external communication skills
• ability to listen comprehensively and deliver clear instructions
• ability to assimilate source materials and input from subject matter experts
• software fluency, including the Microsoft 365 and Adobe Acrobat
• demonstrated presentation, business development, and selling skills
• able to travel (up to 15%)

Benefits

• health, dental and vision coverages starting Day One
• wellbeing programs
• retirement plans with contribution matching
• generous time off
• parental leave
• continuing education
• career growth opportunities
• flexible working arrangements