Respond to customer inquiries regarding products, orders, and printing options
Provide clear and accurate information to help customers make decisions
Proactively reach out to customers via email and phone to resolve issues faster
Handle a mix of urgent/rush orders and standard inquiries in a timely manner
Monitor and manage order flow through the company’s custom admin system
Ensure all orders are processed correctly and no details are missed
Identify and escalate potential issues before they impact production or delivery
Review incoming data and customer submissions for accuracy and completeness
Review submitted logos and artwork for quality and print readiness
Open files in tools such as Photoshop or Illustrator when needed
Flag basic issues (resolution, formatting, clarity) for the design team
Coordinate with designers for any required adjustments or corrections
Identify gaps or inefficiencies in current workflows
Suggest improvements to systems, processes, and customer experience
Help ensure smoother order handling and reduced manual errors
Support automation and operational refinement initiatives

Proven experience in customer service, operations, or virtual assistant roles
Strong communication skills (written and verbal)
Comfortable making phone calls to customers when needed
Highly organized with strong attention to detail
Ability to multitask and manage moderate-volume workflows
Basic familiarity with graphic files and design tools (Photoshop/Illustrator preferred but not required)
Proactive mindset with a focus on problem-solving and process improvement
Ability to work independently and take ownership of tasks
Nice to Have:
Experience in print, merchandise, apparel, or e-commerce industries
Basic understanding of file formats and print production requirements
Experience working with custom admin systems or order management tools
Exposure to working with designers or creative teams

This is a remote role that will be set up as an independent contractor engagement.
To ensure alignment and transparency, successful candidates will be expected to:
Disclose any existing ongoing roles or client work
Reflect this engagement on their LinkedIn profile (clearly marked as “Independent Contractor”)

Customer Service, Operations VA

Key skills