Change Management Director

Role Overview

• Define and continuously evolve the strategic direction of Hanger’s change management function, ensuring alignment with enterprise transformation priorities and the organization’s change maturity trajectory.
• Establish and govern the team’s methodology, operating model, and quality standards and create a consistent, credible, and scalable approach to CM delivery across the portfolio.
• Serve as a member of the Enterprise Transformation leadership team, contributing to collective decisions about governance, program direction, and functional integration.
• Maintain accountability for change management quality and adoption outcomes across the full enterprise initiative portfolio.
• Establish and monitor the framework through which CM support levels are determined, reviewed, and adjusted, ensuring deployment decisions are defensible, consistent, and strategically informed.
• Partner with EPMO leadership on benefits realization management, ensuring adoption KPIs are defined during Discovery and tracked through project closure.
• Lead, develop, and retain a team of Change Management professionals and create a culture of excellence, learning, and shared accountability for adoption outcomes.
• Design the team’s capability development roadmap, including individual growth plans, methodology training, and succession preparation.
• Drive enterprise change maturity by building leadership capability across business functions, reducing long-term dependency on embedded CM support through structured sponsor enablement and self-service tools.
• Serve as the primary change management advisor to executive sponsors, senior operating committee members, and functional leaders navigating significant transformation.
• Establish deep, durable partnerships with EPMO, IT, HR, and other functions to ensure change management is integrated early and consistently into program lifecycle governance.
• Align CM frameworks with EPMO’s project delivery methodology, ensuring intake, readiness, and sustainability practices are embedded.

Requirements

• Bachelor’s degree in Organizational Development, Business Administration, Human Resources, or a related field required
• Master’s degree strongly preferred
• CCMP or equivalent advanced certification preferred
• Change management certification (e.g., Prosci, ACMP) is highly desirable
• Minimum of 10 years of experience in change management roles, including at least 5 years in a leadership or management position
• Demonstrated experience building or significantly maturing a change management function
• Experience operating in complex, matrixed healthcare or similarly regulated organizations at the enterprise transformation level preferred
• Must have, or be eligible to obtain, a valid driver’s license and driving record within the standards outlined within Hanger’s Motor Vehicle Safety Policy and Procedures

Benefits

• Competitive Compensation Packages
• 8 Paid National Holidays & 4 additional Floating Holidays
• PTO that includes Vacation and Sick time
• Medical, Dental, and Vision Benefits
• 401k Savings and Retirement Plan
• Paid Parental Bonding Leave for New Parents
• Flexible Work Schedules and Part-time Opportunities
• Generous Employee Referral Bonus Program
• Mentorship Programs
• Mentor and Mentee
• Student Loan Repayment Assistance by Location
• Relocation Assistance
• Regional & National traveling
• CPO/CO/CP opportunities
• Volunteering for Local and National events such as Hanger’s BAKA Bootcamp and EmpowerFest