About this role

Perform accurate data entry, including completing intake forms and scheduling appointments
Contact patients to obtain missing information or request additional documentation
Upload patient information to the RX portal and coordinate medication submissions
Share shipment tracking numbers with patients once medications are dispatched
Handle patient communications, including FAQs, feedback, concerns, and general inquiries
Ensure timely follow-ups and maintain clear, professional communication with patients and internal teams
Ad hoc tasks

At least 1-year proven experience as a Customer Service Representative in a B2C or B2B capacity
Excellent English communication skills, both written and verbal (at least B2 level)
Excellent phone, email, and instant messaging communication skills
Solid organizational and time management skills
Tech savvy & familiar with current technologies, like desktop sharing, cloud services, CRM and VoIP
Experience with word-processing software and spreadsheets (e.g., MS Office)
Knowledge of online calendars and scheduling (e.g., Google Calendar)
Proactive & confident with keen attention to details
Able to work on a graveyard shift

Customer Service Representative, Healthcare Account

Key skills