Directs or manages the day-to-day operations of a segment of the organization’s operations in non-manufacturing environments in compliance with established policies and procedures
Participates in developing, interpreting and implementing policies and procedures for the organization
Ensures employee conformance to established practices and proper training of staff
Prepares related reports and audits current procedures to monitor efficiency of operations
Instills the notion within all employees at all levels of the organization that the business unit’s primary goal is to provide the highest quality service possible to all of our customers
Implements goals, objectives, and work standards for the department
Applies policies and procedures that comply with regulatory and statutory guidelines, rules, and standards
Plans, organizes, administers, reviews, and evaluates the activities of professional, technical, and office support staff
Requirements
Bachelor’s degree or equivalent combination of education and experience
Advanced degree preferred
8+ years progressive management experience
Demonstrated competency in executing strategic plans
Ability to learn needs of a wide range of employees while driving team performance, monitoring results and appropriately allocating resources
Possesses and applies a broad knowledge of principles, practices, and procedures of particular field of specialization to the completion of complex projects
Experience and knowledge of functional tools and infrastructure
Progressive experience in leading employees in multiple locations, and significant experience developing and implementing solutions