Key skills
CRMCommunication
About this role
Role Overview
- Answer inbound calls, emails from Shareholders and assist them with their queries within the agreed service standards
- Assist Shareholders to buy or sell shares within the agreed service standards
- Respond to basic queries referring to senior colleagues where appropriate
- Contribute to the completion of the team’s workload
- Improve own skills as knowledge within the operational team
Requirements
- Excellent communication skills
- Strong phone and verbal communication skills along with active listening
- Proven experience in a customer support role
- Familiarity with CRM systems and practices
- Basic understanding of data protection principles and knowledge in AML
- Ability to multi-task, set priorities and manage time effectively
- Demonstrate willingness to contribute to team beyond own immediate tasks
Benefits
- Health insurance
- Paid time off
- Flexible working hours