Act as a Business Analyst to gather requirements, understand operational challenges, and translate business needs into effective IT solutions aligned with strategic objectives.
Serve as the primary liaison between IT and business units, ensuring clear and consistent communication with stakeholders.
Develop and maintain simple automation solutions to improve efficiency and productivity.
Prepare clear functional specifications, documentation, and basic solution designs.
Coordinate and support IT project execution, ensuring adherence to scope, timelines, and quality standards.
Maintain project documentation, track milestones, risks, and dependencies, and support IT reporting and governance activities.
Promote user adoption and support change management for new systems and tools.
Collaborate with cross-functional teams to ensure smooth and timely delivery of IT initiatives.
Provide hands-on IT operations support, including troubleshooting, system monitoring, and end-user assistance.
Provide backup support during peak periods or team absences.
Contribute to the stability, efficiency, and responsiveness of IT services across supported locations.
Demonstrate working knowledge of the Information Security Management System (ISMS) and support compliance with ISMS policies within IT operations.
Travel as required to provide onsite support across 8 offices in Malaysia, primarily within the Klang Valley, and maintain flexibility to support operational and project needs across multiple sites.

Bachelor’s degree in IT, Computer Science, or a related field
4–5 years of experience supporting change initiatives and user adoption
Strong business analysis skills with the ability to align IT solutions to business needs
Experience in intermediate/advanced IT support, system monitoring, and troubleshooting
Excellent communication skills in English (written and spoken)
Strong analytical, problem-solving, and collaboration skills
Knowledge of ISMS and commitment to security and compliance
Adaptable, resilient, and able to manage multiple priorities
Power Apps and Power BI skills are an added advantage

Assistant Manager, Information Technology

Key skills