Respond to service calls and diagnose issues with fire alarm and life safety systems
Perform troubleshooting, repair, programming, and system testing
Service and maintain systems from multiple manufacturers (including SimplexGrinnell)
Read and interpret blueprints, schematics, and technical documentation
Communicate professionally with customers to identify issues and provide solutions
Complete service documentation using mobile devices and customer systems
Participate in on-call rotation and respond to after-hours service needs as required
Maintain inventory and ensure readiness of tools and equipment
Identify system improvements and recommend upgrades or solutions (upselling opportunities)
Support, mentor, and collaborate with team members when needed

3–5+ years of experience in: Fire alarm and life safety systems
Low voltage systems (access control, intrusion, or related)
Strong troubleshooting and technical diagnostic skills
Ability to read and interpret blueprints, diagrams, and specifications
Working knowledge of test equipment (multimeter, analyzers, etc.)
Strong communication and customer service skills
Valid driver’s license with acceptable driving record
Ability to perform physical tasks (lifting 50–70 lbs, climbing ladders, working in confined spaces)
Willingness to work flexible hours, including weekends and on-call rotation
Ability to follow safety procedures and company guidelines
NICET Level II certification (or actively pursuing)
Technical training or certification in electronics or fire systems
Experience with CCTV, IP networks, and integrated security systems
Prior experience with system programming and commissioning

Fire & Security Service Technician

Key skills