Senior UX Designer

Role Overview

• Lead design for complex enterprise healthcare applications serving multiple user roles — clinicians, coordinators, administrators, and patients
• Partner with our UX Research team to plan and conduct user interviews, usability tests, and observational studies; translate findings into design direction
• Prototype at appropriate fidelity — from rough concept sketches to high-fidelity, dev-ready specs — depending on what the team needs to learn next
• Contribute to and help maintain design systems that ensure consistency and accessibility across the product
• Navigate the regulatory and compliance constraints of healthcare (HIPAA, clinical workflows, enterprise security, accessibility) while keeping the user at the center
• Build working relationships with product managers, engineering leads, and client stakeholders — and manage those relationships with confidence, not just compliance
• Present design concepts and research findings to client leadership; frame design rationale in terms of user impact and business outcomes
• Give and receive specific, actionable critique in a team that treats feedback as a normal, ongoing practice
• Push back on briefs that haven't been thought through — and bring a reframe alongside the pushback
• Contribute to the evolution of our team's methods, processes, and shared standards — identifying gaps and proposing improvements
• Experiment with AI-assisted design and research tools thoughtfully and share what you learn with the team
• Mentor and support junior designers as the team grows

Requirements

• 3–6 years of UX design experience with a strong portfolio demonstrating complex, multi-role enterprise software
• Proven track record of applying user research to shape — not just validate — design decisions
• Experience in healthcare, regulated industries, or other high-complexity domains strongly preferred
• Comfortable working in embedded, long-term client relationships alongside product and engineering teams
• Experience with distributed and remote-first team collaboration
• Fluent in Figma and comfortable across a range of prototyping and facilitation tools (Miro, Whimsical, etc.)
• Able to design across the full spectrum — from service blueprints and journey maps to detailed interaction specifications
• Strong communicator who can present work clearly to non-designers, including executive audiences
• Accessible-by-default design sensibility; WCAG familiarity a plus
• Curious about how healthcare systems actually work — and energized by the challenge of making them better
• Proactive: you bring a proposed solution alongside every problem you surface
• Resilient in ambiguous, fast-moving project environments
• Growth mindset; actively seeks and applies feedback
• As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company