Lead design for complex enterprise healthcare applications serving multiple user roles — clinicians, coordinators, administrators, and patients
Partner with our UX Research team to plan and conduct user interviews, usability tests, and observational studies; translate findings into design direction
Prototype at appropriate fidelity — from rough concept sketches to high-fidelity, dev-ready specs — depending on what the team needs to learn next
Contribute to and help maintain design systems that ensure consistency and accessibility across the product
Navigate the regulatory and compliance constraints of healthcare (HIPAA, clinical workflows, enterprise security, accessibility) while keeping the user at the center
Build working relationships with product managers, engineering leads, and client stakeholders — and manage those relationships with confidence, not just compliance
Present design concepts and research findings to client leadership; frame design rationale in terms of user impact and business outcomes
Give and receive specific, actionable critique in a team that treats feedback as a normal, ongoing practice
Push back on briefs that haven't been thought through — and bring a reframe alongside the pushback
Contribute to the evolution of our team's methods, processes, and shared standards — identifying gaps and proposing improvements
Experiment with AI-assisted design and research tools thoughtfully and share what you learn with the team
Mentor and support junior designers as the team grows
Requirements
3–6 years of UX design experience with a strong portfolio demonstrating complex, multi-role enterprise software
Proven track record of applying user research to shape — not just validate — design decisions
Experience in healthcare, regulated industries, or other high-complexity domains strongly preferred
Comfortable working in embedded, long-term client relationships alongside product and engineering teams
Experience with distributed and remote-first team collaboration
Fluent in Figma and comfortable across a range of prototyping and facilitation tools (Miro, Whimsical, etc.)
Able to design across the full spectrum — from service blueprints and journey maps to detailed interaction specifications
Strong communicator who can present work clearly to non-designers, including executive audiences
Accessible-by-default design sensibility; WCAG familiarity a plus
Curious about how healthcare systems actually work — and energized by the challenge of making them better
Proactive: you bring a proposed solution alongside every problem you surface
Resilient in ambiguous, fast-moving project environments
Growth mindset; actively seeks and applies feedback
As a Senior team member, you will be expected to actively participate in our hiring processes by serving on interview panels for future roles across the company