Key skills
AzureCloudDNSFirewallsVMwareActive DirectoryCommunicationNetwork Security
About this role
Role Overview
- Provide Tier 3 technical support for complex IT infrastructure and networking issues.
- Configure, maintain, and troubleshoot:
- Firewalls
- Managed switches
- Routers
- Wireless networking equipment
- Support and administer VMware virtual environments and Microsoft Azure cloud infrastructure.
- Monitor network performance, security, and system availability.
- Assist with server administration, backups, disaster recovery, and system upgrades.
- Support and troubleshoot IP and cloud-based phone systems.
- Work with vendors and internal teams to resolve escalated technical issues.
- Maintain documentation for network configurations, procedures, and systems.
- Participate in project planning, deployments, migrations, and infrastructure improvements.
Requirements
- 5+ years of IT support or systems/network administration experience.
- Strong real-world experience with:
- Networking and routing
- Firewalls and network security
- Managed switches
- VMware virtualization
- Microsoft Azure
- Experience supporting IP/Cloud phone systems.
- Strong troubleshooting and problem-solving skills.
- Knowledge of Windows Server environments, Active Directory, DNS, DHCP, and VPN technologies.
- Excellent communication and customer service skills.
- Ability to work independently and manage multiple priorities.
- Industry certifications such as:
- CompTIA Network+
- Cisco CCNA
- VMware VCP
- Microsoft Azure certifications
- Experience in K-12, higher education, or government environments is a plus.
Tech Stack
- Azure
- Cloud
- DNS
- Firewalls
- VMware
Benefits
- You'll work with a great group of people in a highly collaborative team and results oriented atmosphere
- You'll have the opportunity to work in a dynamic and extremely positive environment where there is always the opportunity to challenge your skills and really move the needle
- You’ll work with large, sophisticated, and progressive clients throughout North America
- We provide a comprehensive benefits program including: $0 Healthcare option, company contribution to Health Savings Account with enrollment in a qualifying plan, 401(k) plus company match, Professional Development funds, Flexible Time Off (FTO) plus 11 company holidays, 4 weeks Parental/Caregiver Leave, company paid family building/fertility benefits through Progyny, Dental and Vision Insurance, and company paid Life/AD&D, short term and long term disability insurance.