Bilingual Medical Scribe, Patient Support Virtual Assistant

Role Overview

• Accurately document patient visits and medical notes
• Assist providers with detailed medical documentation
• Ensure completeness and accuracy of patient records
• Support SOAP note preparation and clinical documentation workflows
• Reduce documentation burden on medical assistants
• Handle inbound and outbound patient calls professionally
• Assist with patient communication and follow-up
• Support administrative coordination related to patient care
• Assist with patient triage support
• Help route patient concerns appropriately
• Support clinic administrative workflows and documentation tasks

Requirements

• Extensive medical scribing experience is REQUIRED
• Healthcare industry background required
• Pain management experience preferred
• Bilingual Spanish-English proficiency required

Required SkillsMedical Scribing & Documentation

• Strong experience with medical documentation workflows
• Familiarity with SOAP note formatting preferred
• Ability to capture complete and accurate patient information

Healthcare Knowledge

• Understanding of medical terminology and clinical workflows
• Comfortable supporting patient triage and documentation tasks

Technical Skills

• Experience using Athena Health or similar EHR systems
• Familiarity with insurance verification systems like Availity

Communication Skills

• Fluent in both Spanish and English
• Professional patient communication skills
• Strong phone etiquette and patient interaction ability

Work Style & Personality

• Detail-oriented and organized
• Motivated and reliable
• Able to work independently with minimal supervision
• Adaptable and able to integrate into existing workflows quickly

Tech Stack

• SOAP

Benefits

• Dedicated HR & Contractor Support Team: Access to world-class support for questions, guidance, contract matters, and client communication.
• Premium VPN Access (Optional): A secure VPN license can be provided upon request to enhance privacy and security for client-related tasks.
• HIPAA & Cybersecurity Training + Certification (Provided): Access to our internal HIPAA compliance training, cybersecurity modules, and certification to help you confidently handle PHI for U.S. healthcare clients.
• Top 1% VA Performance Training: Access to our proprietary training on communication, client management, productivity systems, and best practices to help you become a top-performing VA and increase long-term client retention.
• Client-Approved U.S. Holidays: Contractors may take U.S. holidays off according to the client’s needs and schedule.
• Client-Approved Paid or Unpaid Time Off: Time off may be granted by your client. Paid time off is optional and only if offered by the client.
• Access to Tools & Resources: Templates, workflow guides, productivity tools, and client-specific SOP support to help you perform at your best.
• Optional Performance-Based Incentives: Some clients may offer bonuses, incentives, or increased hours based on your performance.