Employee Experience Specialist – APAC

Role Overview

• Act as the first point of contact for employee queries via the ticketing system, especially related to onboarding and HR support across the APAC region.
• Escalate medium
• and high-complexity issues to appropriate internal teams (EX, Payroll, Legal) when needed.
• Maintain strong, professional communication with employees to ensure a smooth experience.
• Support onboarding workflows for new hires across APAC, ensuring compliance and coordination with internal teams and external partners.
• Assist with mobility-related coordination (e.g. relocations, document management, employment documentation).
• Ensure onboarding documentation and procedures reflect APAC-specific requirements.
• Manage open tickets, ensuring timely responses and accurate prioritization.
• Keep records up to date across platforms like Monday.com, Dropbox, and HRIS.
• Help organize internal documentation and training resources under the guidance of the EX Manager.
• Assist with operational tasks and process execution to ensure smooth daily workflows.
• Identify trends in employee queries and provide input for improving processes and documentation.
• Support EX team projects and initiatives as needed.
• Collaborate closely with the Employee Experience team on routine tasks and projects.
• Maintain strong working relationships with cross-functional teams and external stakeholders.
• Receive ongoing mentorship and training to grow in scope and responsibility..

Requirements

• 4+ years of experience in HR support, onboarding coordination, employee lifecycle management, or mobility operations, preferably with exposure to APAC markets.
• Strong familiarity with employment operations and onboarding processes in countries such as:
• Philippines
• India
• Malaysia
• Indonesia
• Singapore
• Australia
• Familiarity with onboarding processes and employment documentation in international contexts.
• Strong organizational and multitasking skills; attention to detail is a must.
• Excellent written and verbal communication in English.
• Proficiency in using HRIS and collaboration tools (e.g., ticketing systems, Monday.com, Dropbox).
• Comfortable working in a fast-paced, fully remote team.
• A proactive, service-oriented mindset with a genuine interest in people operations and global HR.