Project Manager I – Consumer Experience

Role Overview

• Approach all work with a focus on fulfilling Businessolver's mission, vision, values, and organizational goals while fostering a positive team environment and an improved consumer experience.
• Collaborating with cross-functional team, complete discovery with clients and stakeholders and define a scope of work based on their goals and objectives.
• Collaborate with content writers and creative designers to coordinate and deliver client-branded materials, including postcards, emails, newsletters, benefit guides, web-based experiences, and more.
• Manage activities, progress, budgets and deadlines across multiple projects, project teams and aligned resources while adhering to project management best practices and SOPs.
• Schedule and facilitate project meetings. Prepare status reports and communicate updates to project stakeholders
• Create and maintain artifacts critical to projects such as project plans in AdaptiveWork, project scorecards project briefs, matrices, client OneNote, and vendor invoice reporting as needed.
• Identify and address straightforward project issues with guidance from leaders as needed. Escalate unresolved risks to leadership and assist in developing mitigation plans. Hold clients accountable for their responsibilities and clearly communicate the potential impacts of delays.
• Create and maintain positive relationships with client partners and stakeholders to ensure retention and growth of supported products
• Use project management software to plan and manage timelines for projects of limited complexity, ensuring deliverables are completed on time, within scope, and within budget.
• Knowledge of Benefitsolver and project management skillset sufficient to support a client with low-level complexity and scope of work.
• Understand best practices as outlined by the broader Consumer Experience team, be consultative with clients and influence their adoption of best practices.
• Contribute toward the development of processes, SOPs, and best practices for project delivery. Identify opportunities to improve or enhance product functionality to improve team processes and consumer experiences.
• Leveraging project management software, monitor and complete tasks as assigned related to client projects by the assigned due date.
• Comply with all policies and standards
• May perform other duties as assigned

Requirements

• Bachelor's degree in a relevant field such as business, project management, engineering, or technology
• Experience in the benefits industry or similar is a plus.
• Proficient in Microsoft Office products, including OneNote, Excel, Word, and PowerPoint
• At least 1-5 years’ professional experience in project management or other related field
• Preferred experience: PMI-ACP, PMP, Client Onboarding or consulting
• Proficiency with ServiceNow is a plus.
• Professional demeanor, ability to build trusting relationships and create a sense of urgency to accomplish results.
• Strong organizational and time management skills with the ability to recognize project risks and competing priorities
• Strong collaboration skills, with the ability to work effectively across diverse teams, including technical staff, salespeople, and executives, to achieve project goals.
• Excellent verbal and written communication skills, paired with exceptional interpersonal abilities. Demonstrates a sense of urgency and accountability when addressing stakeholder concerns and facilitates meetings effectively using agendas and time management.

Tech Stack

• PMP
• ServiceNow

Benefits

• Comprehensive benefits package provided for eligible positions
• Eligible to participate in the annual bonus incentive plan