Handling customer issues related to billing, collections and complaint management including disputes, returns, adjustments and collection activities to secure timely payment and short cycle time for customer complaints.
Collaborating with customers and internal teams (Customer Incentive Plans, Distribution Center, Transportation teams, Pricing Teams, Cash application Team) to resolve problems, identify and implement service solutions while maintaining high service standards and ethical conduct.
Building credibility and trust with customers and businesses through timely and accurate CIR resolution processing.
Analyzing existing processes and results to recommend solutions to meet customer needs and/or account specific needs
Continuously expand knowledge of credit policies and collection principles, enhance skills in analysis, reporting and presentation
Providing training to new employees and team members on process and system related topics

Bachelor’s degree or equivalent
Minimum 3-4 combined years of finance, customer service or customer incentive plans experience
Advanced English
Experience with customer service processes and systems – SAP and Salesforce (or other CRM system).

CIR Analyst

Key skills