Customer Support Specialist – AI Assisted

Role Overview

• Review and approve AI generated responses before resolving customer issues
• Edit or write replies as needed to ensure accuracy and brand tone
• Flag edge cases or trends for internal escalations
• Handle 100-200 tickets per day depending on volume & complexity
• Work within platforms like Shopify & other e-commerce integrated tools

Requirements

• 2–3 years of experience in customer support (eCommerce preferred)
• Excellent written English and attention to detail
• Reflexive use of AI tools and learning new systems
• Bonus: experience with Shopify, DTC brands, or helpdesk tools like Gorgias and richpanel

Benefits

• Competitive pay
• Remote work opportunities
• Professional development