Hire Hangar GlobalRemote
Customer Success Manager
South Africa
Contract
1 week ago
$800 - $3,000 USD
No Sponsorship
Key skills
SaaSCRMProject ManagementCommunication
About this role
Role Overview
- Lead onboarding with structured kickoff calls and milestone planning
- Manage episode timelines, guest coordination, and content delivery
- Use tools like Zapier or Make to automate workflows and reduce friction
- Provide regular updates to clients and align internal teams around timelines
- Track performance metrics and turn insights into strategic recommendations
- Troubleshoot production or scheduling challenges with clarity and speed
- Contribute to client retention and renewals by delivering an excellent experience
Requirements
- 3+ years managing client accounts in media, SaaS, or a tech-enabled service
- Proficiency with automation platforms (Zapier or Make required)
- Excellent communication skills, both verbal and written
- Experience managing multiple timelines in CRM or project management tools
- Calm, organized, and solutions-oriented in fast-paced environments
- Bonus: knowledge of podcast production or B2B marketing workflows