Customer Success Associate

Role Overview

• Own the relationship from kickoff to renewal
• Ensure each series launches on schedule and meets audience-growth targets
• Proactive communication and project orchestration
• Review download trends and listener feedback
• Align expectations and rally internal teams when obstacles arise

Requirements

• Three or more years managing post-sale relationships for a tech-enabled service
• Hands-on fluency with workflow automation in Zapier or Make
• Comfort running meetings on Zoom
• Experience with podcast hosting platforms
• Basic audio terminology
• B2B marketing metrics

Benefits

• Competitive pay
• Flexible work arrangements
• Professional development opportunities