Senior Client Services Coordinator

Role Overview

• Act as daily contact for clients and physician reviewer team inquiries
• Coordinate with internal teams to resolve client issues
• Maintain accurate and detailed client records
• Proactively identify and address client concerns
• Track deliverable timelines to ensure they are met
• Collaborate with the AE to identify upsell opportunities
• Participate in client training sessions or workshops

Requirements

• Strong business acumen with an ability to understand client challenges and connect them to company solutions
• Exceptional organizational and time-management skills
• Excellent communication and interpersonal skills
• Self-starter with a proactive approach to problem-solving
• Experience in customer service, account coordination, or related fields
• Strong organizational/project management skills
• Excellent written and verbal communication skills
• Proficiency in Microsoft Office Suite

Benefits

• Health insurance
• Retirement plans
• Flexible Time Off
• Remote Position
• Work-Life Balance
• Supportive Team