Key skills
SQLAnalyticsLookerSpringLeadershipStakeholder ManagementCommunication
About this role
Role Overview
- Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Japanese users
- Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
- Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end
- Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
- Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
- Serve as a strategic thought partner & Japan representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
- Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience
Requirements
- 7
- 10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
- Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
- Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
- Demonstrated success leading large, cross-functional initiatives from concept through execution
- Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
- Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
- Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus
- A real understanding of the nuances of the Japanese market
Tech Stack
- SQL
Benefits
- Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
- Health Insurance options including Medical, Dental, Vision
- Work From Home Support
- ¥140,000 home office setup allowance
- ¥20,750 monthly allowance for cell phone and internet
- ¥69,500 monthly allowance for wellness
- ¥14,000 monthly allowance for commuter expenses
- ¥693,000 annual allowance towards Childcare
- ¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
- 16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence).
- Pension plans