Set and drive the strategy for post-purchase operations, partnering closely with Product, Engineering, and Operations to deliver scalable, high-quality experiences for Whatnot’s Japanese users
Translate insights from operational data and user interactions into priorities, roadmaps, and initiatives that improve quality, speed, and scalability
Partner with the Global Commerce team to implement changes that improve the overall user experience. Own the execution end to end
Lead complex, cross-functional initiatives from problem definition through execution, ensuring alignment, accountability, and measurable outcomes
Design and implement scalable processes, systems, and operating models that support Whatnot’s growth and evolving user needs
Serve as a strategic thought partner & Japan representative to senior leaders, providing data-driven recommendations and tradeoffs to inform decision-making
Continuously assess operational performance, identifying opportunities to improve efficiency, resilience, and user experience
Requirements
7
10 years of experience in strategy and operations roles (e.g., consulting, finance, GM, Operations)
Proven experience developing and executing strategies that drive scalable, high-quality operations in ambiguous, fast-paced environments
Strong analytical judgment, with the ability to synthesize quantitative and qualitative insights into clear recommendations and decisions
Demonstrated success leading large, cross-functional initiatives from concept through execution
Ability to identify operational inefficiencies and design scalable processes, systems, and operating models to support long-term growth
Excellent communication and stakeholder management skills, with the ability to influence across Product, Engineering, Operations, and senior leadership
Proficiency in data analysis and reporting tools; experience with SQL and analytics platforms (e.g., Looker, Sigma, Hex) is a plus
A real understanding of the nuances of the Japanese market
Tech Stack
SQL
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
¥140,000 home office setup allowance
¥20,750 monthly allowance for cell phone and internet
¥69,500 monthly allowance for wellness
¥14,000 monthly allowance for commuter expenses
¥693,000 annual allowance towards Childcare
¥2,772,000 lifetime benefit for family planning, such as adoption or fertility expenses
16 weeks of fully paid parental leave + one month gradual return to work (in addition to any local statutory leave allowances. Company leave allowances run concurrently with country leave requirements which take precedence).