Responsible for the revenue generated by the Melhor Envio operation within Tray's merchant base;
Monitor adoption, usage, and revenue metrics;
Identify growth opportunities within the active client base and propose strategies to capture them;
Manage relationships with merchants who already use Melhor Envio;
Actively engage merchants who are not yet using the tool;
Serve as the operational and strategic bridge between Tray and Melhor Envio;
Build the operation playbook: how to prospect, how to retain, how to measure, how to scale.

4 to 6 years of experience in e-commerce, B2B SaaS, marketplace operations, or logistics — with at least one role in Sales or Partnerships;
Bachelor's degree in a related field;
Experience in a platform environment (merchant, seller, or channel partner);
Conduct commercial and relationship conversations with assigned clients;
Read and work with data — analyze reports and identify challenges and opportunities;
Structure and implement sales processes autonomously with technical expertise;
Hands-on: prefers doing, not just coordinating;
Strong cross-functional communicator: facilitates exchanges between departments while preserving objectives and alignment;
Pragmatic: focus on established processes that directly impact revenue and maintain service quality;
Excellent verbal and written communication.

Health insurance;
Dental insurance;
Meal voucher / food allowance;
Childcare assistance;
Life insurance;
Profit-sharing program (PPR);
Day off during birthday month;
Férias&Co (travel benefit);
6-month maternity leave and 20-day paternity leave;
Flexible working hours;
Partnerships with various businesses and institutions in education, health, leisure, entertainment, and other sectors.

Sales and Relationship Specialist

Key skills