Customer Success Manager, Animal Health

Role Overview

• Onboarding and supporting new doctors: Communicate the value of our compounded medications and services to support new account growth
• Follow up with newly onboarded veterinarians and veterinary hospitals after their first order, in partnership with the outside sales representative
• Assist with account setup and onboarding for customers unfamiliar with pharmacy processes
• Serve as the primary point of contact following initial ordering
• Coordinate in-person meetings with outside field representatives when additional support is needed
• Identify additional product and service opportunities within the Revelation network, including commercial products, supplements, and 503B offerings
• Current Account Support: Build and maintain strong relationships with existing veterinarians and veterinary hospitals through consistent communication and ongoing support
• Partner with field sales representatives to provide tailored solutions that support customer retention and account growth
• Clearly communicate the value of our 503A compounding pharmacy services while addressing provider needs and concerns
• Serve as the primary point of contact for prescriber questions and issues, ensuring timely follow-up and resolution
• Identify opportunities to expand products and services within existing accounts, including additional offerings across the Revelation network
• Provide educational resources and training to prescribers and staff, including clinical materials, regulatory updates, and prescription support tools
• Collaboration with Field Sales Support field representatives through provider communication, account insights, and sharing relevant customer updates
• Introduce and coordinate onsite meetings between providers and field sales representatives when appropriate
• Provide account activity updates, growth opportunities, and customer history to support sales efforts
• Market & Product Expertise Maintain knowledge of therapeutic areas, compounding services, and industry trends to effectively support providers
• Share customer feedback and market insights with sales and marketing leadership to support business strategies and product positioning
• Optional: Participate in industry conferences, meetings, and networking events as needed
• Reporting & Performance Tracking Document customer interactions, activities, and opportunities within CRM systems
• Monitor key performance metrics including account growth, retention, and activity levels
• Support strategic initiatives to grow and diversify the customer network in collaboration with field sales leadership

Requirements

• High school diploma required
• Veterinary Technician or Pharmacy Technician education/certification is strongly preferred
• 3+ years of veterinary industry or compounding pharmacy experience preferred
• Strong verbal and written communication skills with the ability to build relationships
• Comfortable working in a high-volume phone call and customer engagement environment
• Knowledge of compounding pharmacy regulations, USP and GFI 256 compliance standards, and veterinary industry practices preferred
• Strong organizational, problem-solving, and relationship-building skills
• Self-motivated, goal-oriented, and proactive in identifying growth opportunities
• Proficient in Microsoft Office, CRM platforms, and virtual meeting/presentation tools; HubSpot and Power BI experience is a plus

Benefits

• Comprehensive health benefits including medical, dental, and vision coverage
• Company-paid life insurance
• Supplemental insurance options
• Paid Time Off (PTO)
• 401(k) retirement plan with company match
• Paid sick leave