Coordinate and manage the full intake process from start to finish
Communicate professionally and compassionately with families, providers, and staff
Collect and maintain required intake documentation and records
Schedule appointments and coordinate intake-related activities
Follow up with families and providers to ensure timely completion of intake requirements
Maintain accurate records, workflows, and intake tracking documentation
Ensure all cases move efficiently through intake and onboarding processes
Follow company processes and workflows accurately
Manage multiple clients, schedules, and administrative tasks simultaneously
Support additional intake coordination and administrative tasks as required

Bachelor’s degree (BA/BS) highly preferred
Previous experience in HCBS, CFTSS, healthcare intake, care coordination, ABA services, or healthcare administration preferred
Strong communication and coordination skills required
Strong organizational and follow-up skills required
Ability to stay on top of multiple clients and tasks required
Ability to work independently and maintain detailed records required
Professional and compassionate communication skills required
Strong attention to detail and multitasking abilities
Ability to follow company processes and workflows accurately
Proficiency in Microsoft Office and Google Workspace preferred
Ability to work independently in a remote environment
Reliable internet connection and a suitable home office setup
Experience working with US-based healthcare or ABA environments is an advantage

Virtual Assistant, Intake Specialist

Key skills