Junior CRM Specialist

Role Overview

• Assist in building CRM campaigns based on briefs from CRM Strategists
• Learn how to configure campaigns across tools like Retool, Bloomreach, and similar platforms
• Follow step-by-step processes and documentation to ensure campaigns are set up correctly
• Support campaign scheduling and delivery under guidance from senior team members
• Perform basic QA checks on campaigns to ensure accuracy (targeting, timing, rewards, etc.)
• Use checklists and guidelines to minimise errors before campaigns go live
• Support peer reviews and learn how to spot inconsistencies or issues
• Learn how CRM data works (e.g. segments, attributes, triggers)
• Check that required data is available for campaigns, with support from the team
• Flag any issues or inconsistencies to senior team members
• Follow established workflows and best practices
• Actively learn new tools, processes, and CRM concepts
• Contribute ideas or ask questions to help improve ways of working
• Take part in team sessions, training, and knowledge sharing
• Work closely with all key Stakeholders across the Retention Department to understand campaign requirements
• Communicate clearly on progress, timelines, and any blockers
• Help maintain records of campaign builds and QA checks
• Support the team in tracking basic performance and delivery metrics
• Assist in reviewing campaigns and identifying simple improvements

Requirements

• Strong attention to detail and organisation skills
• Interest in marketing, CRM, data, or digital products
• Comfortable following structured processes and guidelines
• Good communication skills and willingness to ask questions
• Ability to manage tasks and meet deadlines in a fast-paced environment
• A proactive attitude and eagerness to learn new tools and concepts
• Nice to have (but not required): Internship, coursework, or exposure to CRM, marketing, or data tools
• Basic understanding of marketing campaigns or customer lifecycle
• Familiarity with tools like Bloomreach, Braze, Salesforce, or similar.

Benefits

• Equal Opportunities Statement: We hire based on skills, drive, and ideas—nothing else. Your background, gender, age, race, ethnicity, disability, sexual orientation, religion, neurodiversity, or educational path will never be a barrier to joining us.
• We welcome candidates from non-traditional career journeys and value diverse perspectives that challenge conventional thinking.
• Diversity fuels our innovation, collaboration, and growth, and we're committed to creating an environment where everyone can contribute their best work and thrive.