Administer and configure Jira (projects, workflows, schemas, permissions, custom fields).
Design, implement, and maintain harmonized Jira processes across the group.
Support and coach teams from different Lines of Business on Jira best practices.
Contribute to continuous improvement of Jira usage (simplification, automation, consistency).
Leverage AI-powered features to improve issue creation quality and consistency.
Assist with workflow optimization and reporting.
Enhance user support and self-service capabilities.
Understand and help evolve end-to-end software development processes.
Creation and management of work items in Jira.
Traceability between Jira work items and development activities.
Lifecycle tracking from backlog to production release.
Contribute to the definition, maintenance, and documentation of release processes.
Promote automation and data-driven insights to improve delivery efficiency and predictability.
Design, implement, Administer integrations between Jira/Confluence and other systems.
Work closely with development teams, DevOps, Release Management, and Product teams.
Participate in workshops aimed at aligning and standardizing processes across Lines of Business.
Produce clear documentation using Confluence.
Act as a functional bridge between tooling, processes, and end users.

Bachelor’s or Master’s degree in Computer Science, Information Systems, Software Engineering, or equivalent.
2 to 4 years of experience in an IT, tooling, delivery support, or software development environment.
Junior to early-career profile with solid fundamentals and strong growth potential.
Solid hands-on experience with Jira (functional administration, workflows, permissions, reporting).
Good understanding of software development processes (Agile, Scrum, Kanban).
Working knowledge of source code management tools, ideally GitHub.
Familiarity with software delivery and release workflows.
Awareness of AI-assisted tooling in software engineering, process optimization, or ITSM contexts.
Any knowledge of JSM (Jira Service Management), Zendesk would be beneficial.
This role includes some Confluence responsibilities and any prior knowledge and experience is beneficial but not essential.
Knowledge of Jira integrations with CI/CD tools is a plus.
English: professional level required (spoken and written) – mandatory, as the team is predominantly English-speaking.
French: fluent or working proficiency highly desirable.

Software Engineer

Key skills