Own the technical architecture and integration standards across all UK deployments, setting the bar for how Lyrebird is implemented in production NHS environments
Get into the technical detail when it matters: reviewing integration designs, debugging production issues, challenging implementation approaches, and writing code where needed
Lead and develop a team of Forward Deployed Engineers across the UK, including 1-on-1s, career development, and setting clear delivery milestones
Translate commercial agreements into rigorous technical implementation plans with defined scope, integration architecture, and success criteria before work begins
Drive concurrent deployments across multiple NHS trusts simultaneously, surfacing risks early and maintaining momentum across a growing pipeline
Act as the senior technical voice in customer conversations and on-site deployments, including with C-suite and clinical leadership stakeholders
Partner with Sales to validate technical feasibility before deals are committed, and escalate systemic product gaps back to the core engineering team

A strong software engineering background; you have built and operated production systems, and you can still engage at that level when the situation demands it
The ability to read unfamiliar codebases, diagnose complex integration problems, and form a credible technical view quickly under pressure
Deep experience with API integrations, data flows, and the operational realities of running software in production environments
A track record of delivering multiple large, complex technical projects in parallel, with genuine accountability for outcomes
Strong communication skills; you give concrete examples from real projects, hold your own at C-level, and know how to move a room without losing the technical thread
High agency and low tolerance for ambiguity
you make decisions with incomplete information and escalate problems rather than absorbing them

Forward Deployed Engineering Manager

Key skills