Senior Program Manager

Role Overview

• Lead and manage large-scale strategic programs and customer accounts to ensure successful project delivery and customer satisfaction.
• Serve as the primary Program point of contact for customers, General Contractors, and key stakeholders throughout program execution.
• Provide leadership and direction across all phases of the program including delivery, financial management, procurement, resource planning, scheduling, and stakeholder communication.
• Ensure compliance with contractual requirements, company standards, and operational expectations.
• Develop and maintain strong relationships with customer decision-makers, General Contractors, and internal business partners.
• Manage stakeholder expectations through proactive communication, reporting, and collaboration.
• Drive program governance activities including: Risk identification, mitigation, and issue resolution, Scope, schedule, cost, and quality management, Cross-project dependency management, Program change management, Performance tracking and reporting, Financial oversight and forecasting, Documentation and information management, Development and maintenance of SOPs, processes, and training materials.
• Establish and implement project and program management frameworks, methodologies, and best practices.
• Conduct program performance reviews and ensure quality standards are consistently achieved.
• Support continuous improvement initiatives to enhance operational effectiveness and customer experience.

Requirements

• Bachelor’s degree preferred or equivalent combination of education, technical training, and relevant work experience.
• Proven experience leading large, complex programs and strategic customer accounts within the security, construction, or low-voltage industry.
• Strong leadership skills with the ability to manage cross-functional teams, drive accountability, and influence stakeholders at all levels.
• Demonstrated experience managing large-scale projects, budgets, schedules, and operational delivery.
• Strong understanding of program governance, risk management, financial management, and project lifecycle methodologies.
• Highly proficient in scheduling tools (Smartsheet preferred)
• Excellent communication, relationship-building, negotiation, and stakeholder management skills.
• Ability to build and maintain strong relationships with customers, General Contractors, subcontractors, and internal partners.
• Highly organized, analytical, and detail-oriented with strong problem-solving and decision-making abilities.
• Experience developing and implementing processes, SOPs, reporting structures, and operational best practices.
• Ability to manage multiple priorities in a fast-paced, deadline-driven environment while maintaining a customer-focused approach.
• Strong business acumen with the ability to align operational execution to business objectives and customer expectations.
• Proficient in project management tools, reporting systems, and Microsoft Office applications.
• PMP, PgMP, CSPM, PSP, or similar project/program management certifications highly preferred.
• Willingness to travel to customer sites, project locations, and stakeholder meetings as needed.

Tech Stack

• PMP

Benefits

• N/A