Provide advanced customer service and technical support to end-users for hardware and software
Analyze, research, and resolve complex end-user escalation incidents
Install, configure, and test installed hardware and software on new or existing devices
Set up new equipment and devices; set up and maintain workstations
Train customers on new devices and technologies
Communicate and translate technical information to non-technical end users
Participate in the maintenance, implementation, troubleshooting, and end-user support for applications, mobile devices, and servers
Implement security policies and protocols
Review and evaluate new hardware and software products; recommend the implementation of new products

1-2 years’ relevant experience
Relevant Technical training preferred
Microsoft Certification preferred
English
Advanced (C1), any other language is an advantage
Active Directory User Management (Creations, Terminations, Attribute Modifications, Group Memberships)
Advanced knowledge of Microsoft M365 Products (Outlook, Office, Teams, SharePoint, Yammer, Planner, OneDrive)

IT Support Specialist

Key skills